Questions? We’re here to help.

eStatements

• What information is available through ABCO Federal Credit Union's eStatement program?

  Members can receive their membership account statements free via email and our secure website.

• How much does ABCO Federal Credit Union's eStatement program cost?

  There is no charge for our eStatement program. In fact, once you're an eStatement member, you'll be eligible to receive special credit union product offers via email.

• Is my eStatement membership account information protected from others viewing it?

  Your information is protected with the latest security features. ABCO Federal Credit Union's eStatement program uses 128-bit encryption security to ensure that your private information stays private.

• What kind of computer equipment and software program is needed to use ABCO Federal Credit Union's eStatement?

  Equipment Requirements: In order to access the institution agreements and communications electronically, you must have a personal computer equipped with a 128-bit JavaScript-enabled Browser, Internet access, and a valid e-mail account supported by software to enable you to receive e-mail messages. In order to store institution agreements and communications made electronically, you need to have a printer connected to your computer so that you can print such agreements or communications, or you need to have a hard drive or disk drive to download such agreements or communications electronically. By clicking [I Agree] below you hereby attest that you have the required computer hardware and software to access the software and service.

• How do I view my eStatement?

  Your statement can be accessed from ABCO Federal Credit Union's Online Banking. Log in to Online Banking and click on eStatement.

• What if I accidentally delete my email notification that my statements are ready?  Can I still view them?

  Even if you delete the email notification, you can access your eStatements at Online Banking and click on eStatement.

• What if I no longer want to receive my statement electronically? How do I stop receiving eStatements?

  You can switch back to the paper version of your statements at any time. Contact a credit union representative by phone at 609.877.1911 or email contactcenter@abcofcu.org and ask to change your statements back to paper. Certain accounts require enrollment in eStatements.

• Can I have my eStatement email notification sent to two different email addresses?

  We can only send your eStatement notification to one email address; however, you can access your statements via any computer with Internet access. Simply go to the eStatement menu from ABCO Federal Credit Union Online Banking.

• How can I get a paper copy of my statement?

  You can print any statement or notice from your library of available statements and notices. If you would like to print a copy, there are three different options to do so: 1) Selecting File/Print from the menu bar at the top of the eStatement screen 2) Clicking on the Printer-Friendly Text Only View option under the masthead 3) Clicking on the Download Statement as PDF file option under the masthead (NOTE: With options #1 and #2 you may have to adjust your printer margins the first time you print by selecting File/Page Setup from the menu bar and setting the left and right margins to .25 each). You may also request a paper copy of your statement any time for a fee by calling the credit union.

• Can joint members sign the enrollment form for eStatements?

  Yes, any member on the membership account can sign an account up for eStatements.

• Will I automatically get my credit card statements via eStatements if I enroll my membership account?

  Enrollment in eStatements for credit cards is a separate function.  Visit https://www.abcofcu.org/visa-credit-cards for instructions.

• How do I notify the credit union of my new email address?

  You can contact a credit union representative by phone at 609.877.1911 or email contactcenter@abcofcu.org.

• When, during the month, will my eStatement be available online for my viewing?

  Your eStatement will be available approximately the first week of the month.

• How long will the statement remain "online?"

  ABCO Federal Credit Union's eStatement program will provide the last 24 months' statements.

• Can my eStatement information be exported to other programs?

  ABCO Federal Credit Union eStatements can be saved as a text file and imported into Microsoft Word or another text program. 

• I can't remember my PIN for online banking. What do I do?

  From the Online Banking Logon Screen, click on "reset my security code." After completing the capcha and enterting your Logon ID, an Email will be sent to the Email address on file. The Email will provide you with a confirmation code. Once you enter this code, you will have to answer one of your security questions. Upon completion, you will be able to create a new security code.

• I can’t remember the answer to my security question. What do I do?

  When you incorrectly answer a security question three times, you will see an alert message that your account has been locked and a temporary security code has been sent to the Email address on file. When received, enter your temporary security code. You will be prompted to select new security questions.
  
  Please note: Your answers are case sensitive

• Is Online Banking secure?

  Yes, ABCO FCU utilizes the latest data encryption technology to ensure the protection of member information.

• If I use the transfer funds option to transfer funds to another ABCO FCU account, how long will it take for those funds to transfer?

  The funds will be transferred immediately.

• Can I transfer funds to/from an external account?

  Yes, if you have a checking account with ABCO. In Online Banking go to "Pay Bills" --> "Transfer Money". There is no fee to bring funds into the credit union or to send funds from the credit union to another financial institution. Funds take between 3 and 5 days to transfer.

• What is the Telephone Banking phone number?

  The number is 800-508-9667.

• Is my payment made through Online Bill Payer guaranteed?

  Yes. If a properly scheduled payment is not received and posted on time by the payee, we will attempt to have any late fees or assessed finance charges removed. If the payee is unwilling or unable to remove them, we will pay the fees and finance charges directly to the payee.

Credit & Debit Cards

• My debit card is expiring. Will I get a new one?

  All debit/credit charge replacements are automatically issued and are mailed about 2 weeks before the end of the month. The card is good up until the last day of the expiring month.

• What is the phone number to activate my debit card?

  To activate your debit card, please call 1-800-992-3808, select option 4 and follow the prompts. You must call from a phone number we already have on file to activate or make any pin changes. If this is a joint owner, you will need to enter the last 4 of the primary's social security number, not your own. .

• What should I do about a charge I think is fraudulent on my Debit or Credit card?

  Please contact the merchant first when possible to try and obtain a resolution. If you are unsuccessful at obtaining a resolution, please contact card services at 800-225-1859.

• I want an extra Debit card for my joint owner. How can I obtain one?

  Please contact card services at 800-225-1859 or stop into a branch.

• When is my VISA® payment due?

  VISA® payments are due on the first of each month. You can view details on your VISA® account and make payments by signing up for online banking.

• Why did I get a finance charge when I paid my VISA® bill on time?

  When balances are not paid in full each month, a finance charge will accrue.

• Can I add my ABCO debit and/or debit card to Venmo?

  Yes. You can add ABCO manually within the Venmo app or just add your debit and/or credit card information.

Who do I call if I am experiencing card interruption due to suspected fraud or receive a suspicious Fraud Text Alert?

Call 609-877-1911.

Loans

• I applied for a loan online – when will I receive notification of whether or not I’ve been approved?

  If you've been approved, the Lending department will contact you within one (1) business day. If you have not been been approved, you will receive a letter within (5) business days indicating the reason(s) for denial.

• I have a car loan. How much time do I have to get a car?

  We will keep an application active for 30 days. After that time, we will need to pull credit again. A Pre-Approval offer is valid for 30 days, after which you will need to re-apply.

• When I open an account, how long do I have to wait before applying for a loan?

  There’s no waiting period. You’re eligible for our services as soon as you open your account.

• Why are you still taking money from my payroll and my loan is paid off?

  Your employer continues to send your funds until they receive another payroll form indicating that you’d like to adjust your services. The funds are in your account and they are available.

• How can I pay my ABCO vehicle loan?

  • Make a transfer (one-time or recurring) from your checking or savings within online banking or the mobile app.
  • Set up bill pay from another financial institution (loan number is member # followed by the loan type.)
  • Mail a Payment (Please include the Member Number and Loan Type):
  • PO Box 247
  • Rancocas, NJ 08073